Shipping policy

Processing Times

All orders are processed within 1–3 business days after your order is placed.
Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience a high volume of orders, processing times may be slightly delayed. You will always receive an email with tracking information once your order has shipped.

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Shipping Rates & Delivery Estimates

We offer flat-rate shipping within the United States.
Estimated delivery time is 3–7 business days after your order ships.

Once shipped, you’ll receive a confirmation email with your tracking number. Please note that actual delivery times may vary depending on your location and carrier delays.

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Order Tracking

You’ll receive a tracking number by email once your order ships.
Please allow up to 24 hours for tracking information to appear after you receive the shipping confirmation email.

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Shipping Carriers

We primarily use USPS for domestic shipments.

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Lost or Damaged Packages

We are not responsible for packages lost or damaged during transit.
If your package is lost or arrives damaged, please contact the carrier directly to file a claim.

If you need assistance locating a package, email us at support@zerocarry.com, and we’ll help as much as possible.

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Address Accuracy

Please double-check your shipping address before completing checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.